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Frequently Asked Questions

Yes, you can! Multiple websites can be backed up with CodeGuard. These plans are feature rich with tools for managing and overseeing multiple backups for different clients, and are intended for small businesses, designers, developers, and agencies.

For adding your website, you will need the following information:

  • – Website URL
  • – Hostname/IP Address
  • – SFTP/FTP Username
  • – SFTP/FTP Password
  • – Port Number
  • – Root Directory

Yes – CodeGuard works the same way regardless of the type of website or platform you use! We are compatible with popular Content Management Systems like WordPress, Joomla, Drupal, and Magento, but there are many others that CodeGuard can work with.

If the platform you use meets the following criteria, CodeGuard can be used for your website and database backup needs:

You must have access to your website’s FTP/SFTP credentials in order to connect to CodeGuard.
Your site must use MySQL or MS-SQL databases.
You must be able to whitelist the following CodeGuard IP addresses so that we can remotely connect to your database:

Two different types of passwords are stored on our system – customer account passwords to log into CodeGuard, and passwords for customer server credentials (FTP/SFTP, MySQL). The customer account passwords are stored with a one-way salted hash.  Customer server credential passwords are stored in RDS with RSA 2048-bit key encryption.

Handles key management and key protection for us, with one of the strongest block ciphers available, 256-bit Advanced Encryption Standard (AES-256).

 S3 boasts object durability levels of 99.999999999%, achieved by storing redundant copies of data across multiple geographies and facilities. S3 is not the cheapest alternative for data storage, but it is one of the most reliable.

CodeGuard relies upon industry best practices to protect customers’ data.

All backups and passwords are encrypted, secure connections (SFTP/SSH/SSL) are utilized if possible, and annual vulnerability testing is conducted by an independent agency. To-date, there has not been a data breach or successful hack or attack upon CodeGuard.

CodeGuard’s systems perform at 99.9% levels, which means that roughly 1 out of 1,000 websites encounters an issue on a daily basis.

Hosting providers perform maintenance on servers, customers change FTP login credentials, and IP whitelisting settings for database connections can change, based upon hosting provider server admin activity.

These are common behaviors and not cause for concern, as CodeGuard determines the root cause for the lack of connectivity, and emails the customer so they can remediate.

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